privacy policy
Effective from December 4, 2025
Please note: While most of our users would likely prefer a shorter privacy notice, current laws and regulations require us to offer a lot of information on our processing operations. We have therefore worked to provide short section summaries at the start of each part of this notice so you can quickly understand the essentials before reading the full legally binding text. You may read only the summaries if you prefer or review the full text that follows each one.
We truly hope that you find the contents contained here understandable. If you need a simplified version of this policy or additional clarification about how we process personal data or how our products and services handle information, you can contact us at hello@xframegroup.com.
1. Introduction
Summary: This section explains who we are, what this notice covers, and how it applies to your use of our services.
This Privacy Policy describes how we collect, process, store, and safeguard personal data when you use our website, applications, or related services. By accessing or using our platform, you acknowledge and accept the terms described in this policy. If you do not agree with any portion of this notice, you should stop using the service.
We aim to be transparent and responsible with all personal data we process. Reading this notice will help you understand how and why your information is handled.
2. Data We Collect
Summary: We gather information you provide directly as well as information collected automatically through your devices and interactions.
We collect personal data that you enter or submit yourself, including contact details, account information, communication content, and any material uploaded through forms or tools. In addition, we automatically collect technical information such as device identifiers, browser types, IP addresses, usage metrics, cookie data, and interaction details.
Some categories of data are essential for the service to function correctly while others help us analyze usage patterns, improve features, and maintain security.
Collected data may include the following:
- Information you provide manually through forms or submissions
- Information collected automatically through your device
- Data tied to cookies or analytics technologies
3. How We Use Your Data
Summary: We process personal data to operate our services, maintain reliability, communicate with you, and meet legal requirements.
We use your information to deliver requested features, handle user inquiries, personalize your experience, and monitor platform performance. Data is also processed to keep the service secure, prevent misuse, and comply with applicable laws. In cases where consent is required, we rely on your explicit agreement to perform certain operations such as sending marketing updates.
Processing activities differ depending on how you interact with the platform and which services you use.
We may use your data for:
- Operating core platform functions
- Communication, updates, and support
- Security, monitoring, and performance analysis
4. Legal Basis for Processing
Summary: We only process personal data when there is a lawful reason to do so under applicable regulations.
Depending on your jurisdiction, processing may rely on your consent, the need to perform a contract, compliance with legal obligations, or our legitimate interest in maintaining and improving the platform. Every processing activity is assessed to ensure it aligns with the appropriate legal foundation and respects regulatory requirements.
5. Sharing Your Information
Summary: We share data only when necessary, and only with parties that follow data protection requirements.
Your information may be shared with trusted service providers such as hosting partners, analytics platforms, customer support tools, and security services. These partners process data strictly according to our instructions. We may also share information when required by law or in connection with business changes like mergers or acquisitions. We do not sell personal information.
6. International Transfers
Summary: Your data may be transferred to or processed in other countries, and we apply safeguards to protect it.
If your information is processed in regions with different privacy laws, we rely on approved safeguards such as contractual protections or regulatory frameworks. These measures ensure that your personal data remains protected regardless of where it is handled.
7. Data Retention
Summary: We keep personal data only for as long as needed to fulfill the purposes described in this policy.
Retention periods depend on the nature of the data, legal requirements, and operational needs. Once information is no longer required, it is securely deleted or anonymized. Different types of data may have different retention timelines based on regulatory or functional considerations.
8. Your Rights
Summary: You may request access to, correction of, or deletion of your personal data, among other rights depending on your region.
Depending on your jurisdiction, you may ask us to provide a copy of your data, correct inaccurate information, delete certain data, or restrict specific processing operations. You may also object to certain uses of your information. Requests can be submitted to hello@xframegroup.com and will be handled within required timeframes.
9. Security Measures
Summary: We apply administrative, technical, and physical measures to protect personal data.
We take steps to prevent unauthorized access, misuse, or loss of information. This may include encryption, restricted access, monitoring systems, and secure storage practices. While we work to protect your data, no system can be guaranteed fully secure, and users should remain cautious with how they share information online.
10. Updates to This Policy
Summary: We may revise this notice to reflect changes in law or how we operate our services.
Whenever changes occur, we update the effective date at the top of the document. Depending on the nature of the update, we may also send additional notice. Continued use of the service after updates means you accept the revised policy. We encourage you to review this policy from time to time to remain informed.